Module Summary
The Human Handover module is designed to provide a seamless transition from chatbot interactions to human agents, ensuring a smooth customer experience. This module allows businesses to build chatbots that can identify when a conversation requires the intervention of a human agent and then transfer the conversation to the appropriate person or team.
Implementation
The Human Handover module provides features such as real-time chat, chat history, agent availability and routing, and customizable chatbots that can be tailored to specific business needs. It also allows businesses to integrate their chatbot with their existing customer service systems, enabling agents to access customer data and previous chatbot interactions.
“By incorporating the Human Handover module into your chatbots, organizations can provide their customers with the best of both worlds: the speed and efficiency of chatbots and the expertise and empathy of human agents.”
BotAN
Support Engineer
Results
The Human Handover module helps businesses to improve their customer service by providing a personalized and seamless experience that meets the needs of their customers.
of customers want the option to speak with a human agent during their interactions with chatbots
of businesses that use chatbots plan to implement human handover module in the next year
of customers prefer to have a human agent take over during the middle of a conversation with a chatbot
